First, I fixed Google Ads. Consolidated everything into 2 campaigns - a cold traffic campaign and a brand campaign. The cold traffic campaign was running on broad match.
And even though lots of people think broad match is the enemy, it actually isn't. In this case, broad match got me to show up for keywords people were searching in CHINESE. I don't speak Chinese. Neither do they. Google doesn't even operate in China. But there's a good chunk of Chinese companies in the US who were searching for my client's product in Chinese. If I had exact or phrase match, I would've never showed up for any of those keywords. Lots of those turned into SQLs btw.
Once Google was fixed, we still had a conversion rate problem. My solution was to build them a landing page only for Google Ads. The objective was to: Increase conversion rate. Disqualify personal lead form submissions. Tell people they have use cases for commercial, governmental, AND consumer (not just consumer).
The landing page was a huge success. Took the conversion rate from 2% to 7%. We were able to see which search terms drove the personal queries and negative matched them.
I also implemented offline conversion tracking for qualified leads and converted leads. I integrated their CRM with Google Ads via Zapier so that whenever a lifecycle stage change happens in their CRM, it hits Google Ads. Now we're optimizing for qualified and converted leads instead of just garbage form fills.
The other thing I did, and this took me MONTHS to persuade them on, was run Facebook Ads. Their idea was that their target market is so unique and high up there that Facebook/IG didn't make sense.
My pushback was that the CEO of a Fortune 500 company scrolls through IG Reels before bed. And so does the product developer, the entire C-Suite, and all the decision makers.
I finally convinced them to let me launch FB/IG Ads. And it was insane. Some months it would generate results at like 25% of the cost per SQL from Google. Some months it would match it. Some months it wouldn't produce any SQLs at all. Year to date it's 30% cheaper to acquire SQLs on Facebook/Instagram compared to Google. Which is insane.