First, I cleaned up their media buying. Consolidated everything, went broad with targeting, and let the algorithm do its thing.
Then I started pumping out creative concepts. We were testing 5 new creative concepts every single week. That's how you beat fatigue - you stay ahead of it.
I rebuilt their landing page with ONE goal in mind: get people to fill out the form. That's it. No distractions, no extra buttons, no walls of texts to read. Literally a landing page with a headline, subheadline, and a multi-step form ONLY. And I shortened their form by removing those intrusive questions they thought were helping.
That alone got the conversion rate from ~3% to ~7%. This is more than double the leads and half the cost per lead just by changing the landing page. To be fair, their lead to appointment and appointment to sale conversion ratios DID take a negative hit, but it was still worth it because the overall cost per sale went down dramatically.
The biggest thing I did was fix their conversion tracking. I built this whole system that connects their 2 different CRMs (yeah, they use two) to both Facebook and Google Ads. Now every appointment and sale shows up in the ads manager with proper attribution to the right campaign, adset, ad, placement, keyword, etc.
The trick is that my form collects everything Meta and Google need to match people back to their ad clicks: Facebook Click ID, Google Click ID, IP address, User agent (browser, resolution, all that), Email, name, phone. All of this data gets sent to both platforms, and THAT'S what makes the attribution actually work.
You'd be shocked how many ads they thought were winners because of low CPL, but they weren't converting to sales AT ALL. Now we optimize for actual sales instead of just leads.